To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Mango Refund Policy
1. We pre-check and inspect the Mango box for quality before handing it over to you.
2. If there are any externally damaged Mangoes in your box, then it needs to be reported within 24 hours of the delivery or collection.
3. As Mango is very sensitive fruit, we cannot gurantee how it will be from inside. However, in extrememly rare occasion, if all the mangoes (6pc or 12pc) are spoiled from inside, we can organise replacement in your next order. We appreciate if you report such situations (Mangoes being bad from inside) within 3/4 days of the delivery or collection. Also, check our Mango box storage guidelines.
4. We source the best Mangoes from different regions in India, so that we all can enjoy the Mango season here in UK. We appreciate your feedback and support as last year.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.